recognition
Jarrod K.
Daren was a reliable business partner in making sure management escalations were handled promptly and drama-free; ensuring minimal resistance for renewals.
He honored white-glove requests to ensure customers targeted for extraordinary care delivery were serviced properly, especially for accounts that were at risk.
He was always responsive to requests for supportive analytics, especially for account-based trending and reporting of outstanding technical issues that empowered informed decision making.
He was customer focused and knew how to organize corporate resources to meet the needs of all parties.
Leo L.
Daren and I worked together at Pactera on an AI enabled Asset protection solution. Daren was very proactive and collaborated well with the stakeholders at the time.
Daren was very adaptive and flexible. He was able to interview a stakeholder for requirements and at the same time was able to provide technical direction to an offshore team. Daren always carry the enthusiasm and willingness to do whatever it takes to help the team progress further.
Daren would be a great addition to any team. I wish him all the very best!
Reza N.
Daren as a Global leader of Customer Support at ServiceSource Inc. was a great co-worker and an effective leader. His passion to improve customer services communication process, improve and increase customer support team effectiveness and technical knowledge resulted to drastic increase in customer satisfaction rate. I had a pleasure working with him to design and develop technical training program for his entire global team and enjoyed his constant positive attitude, creative ideas, collaboration and enthusiasm. Daren is one of the best people I have ever worked with and I hope to be lucky enough to work with him again in the future.
Executive Sales Leader I SaaS Technology & Services I Business Process Automation I Demand Generation Leader
Architect with specialization in Enterprise Solutions using Azure Cloud Services enabled by AI
President | Owner | Forbes Business Council Member
testimonials
affiliations
Tombolo Institute at Bellevue College has a 50-year history of delivering forward-looking professional training in partnership with top tech employers. As an advisory board member for its Customer Experience Program, I collaborated with faculty and peers to shape curricula for future service leaders, gaining insight into prioritizing the most valuable topics in an evolving service and technology landscape.
HDI is the premier organization for service and support professionals, offering training, certification, and a vibrant community. As VP of Sponsorship and Webmaster for the Seattle chapter, I engaged peers across the Pacific Northwest—sharing insights, tackling challenges, and building lasting connections.
IEEE is the world’s largest technical professional organization, advancing technology through research, conferences, and education. As a former member of IEEE and its Computer Society, I gained insight into the field’s breadth—from standards to global programs—and continue to support its mission of shaping everyday technology.
awards
Best customer support
Readers Choice Award
The Charleston Advisor
I'm thrilled to share that during my tenure as Manager of Support for the Americas at Serials Solutions (ProQuest), my team was recognized with the prestigious "Best Customer Support" award by the readers of The Charleston Advisor. This honor reflects our unwavering commitment to service excellence, innovation, and customer-centric support across the academic and library technology landscape.